frequently asked questions

No. Only authorized distributors have access to factory training for the systems they install and service. All State Fire Equipment is an authorized distributor for Ansul, Kidde, Pyro-Chem, Amerex, Badger and Range Guard and all of our technicians attend factory training and are certified by the manufacturer to work on your systems.

No. More than simply being insured and licensed for the trade in which we are engaged, All State Fire must meet the more stringent requirements of The National Association of Fire Equipment Distributors (NAFED) and those required and monitored by Ansul, Inc. as part of our continued qualifications for distributorship under their ISO 9001 program.

No. Factory warranties are often void if the system is installed or serviced by a non- authorized distributor. All State Fire Equipment can ensure this valuable protection remains in place and in some cases, restore and revalidate voided warranties by correcting and recertifying existing systems. Only authorized distributors receive factory bulletins alerting of a recall or a change in protection practices and have access to the parts and procedures necessary to mitigate any problems.

No. Down time is bad enough without having to wait for a shipper to arrive with a specialty part needed to restore your system to operational status. Most parts your system may need are stocked on our trucks and in our warehouses. In the rare event that we need to order a part, factory direct shipping with no middle-man hands to pass through ensures the fastest delivery possible.

No. The principals of each of our offices have been in this line of work for 20 to 30 years or more and the same can be said for many of the technicians and administrative staff in our employ. In addition to the libraries of manufacturer’s literature accessible to us through our training and distributorships, All State is an active member of NAFED and the National Fire protection Association (NFPA), organizations which serve as clearing houses of information to their members.

No. Only authorized distributors have access to buy genuine Original Equipment Manufacturer’s (OEM) parts directly from the factory. In many cases, your system factory warranty and the code itself requires that only OEM parts be used, particularly for critical system components. If a non-authorized distributor provides a new or replacement part for your system, can you be sure of what you are getting?

Yes! Our 24/7/365 Emergency Service is the best anywhere. - Each of our offices maintains means for emergency contact after hours and with offices throughout New England, we’re never too far away to reach the scene of your emergency in a timely manner.

Code Compliance - The codes that guide fire suppression systems call for design, installation, service and repair only by factory trained and certified distributors using OEM parts. Also, the manufacturer’s design, installation and service manual and all issued technical bulletins are to be adhered to for all system work – only authorized distributors can meet these requirements.

Extinguishers need to be inspected annually by an authorized service provider and should be visually inspected monthly by the business or property owner.

Every 6 years, ABC extinguishers require either an internal inspection (6 year maintenance) or a hydrostatic pressure) test (12 year maintenance).

Every 5 years, K-Class extinguishers, Water, and CO2 extinguishers require a hydrostatic test.

Exit and emergency lighting should receive an annual 90 minute test and a monthly 30 second test.

A minimum of one (1) K-Class extinguisher and one (1) ABC extinguisher are required in every commercial kitchen.

Connecticut fire prevention code requires that all fire suppression systems be inspected semi-annually by an authorized service provider.